unable to copy and paste from illustrator to photoshop

[p***@adobeforums.com]

hi got a user who was not able to copy or paste from illustrator to photoshop ....

thanks

Pierre

[J***@adobeforums.com]

Pierre,

What?
How?
When?
Why?
Versions?

Copy or paste?

[Bert Philippus]

How Much?

[p***@adobeforums.com]

well first

she's trying to copy a box from illustrator 10 to photoshop

also check in the preference for clipboard option to check the aicb option and the problem remains there

Thanks

[p***@adobeforums.com]

well i forgot to mention that she have photoshop 7

Thanks

[J***@adobeforums.com]

Pierre,

What kind of box? A simple rectangle, or a 3D/2D thingie looking like a box? What happens then? Or what happens not?
How exactly is she selecting, copying, and pasting?
When is she copying, in relation to creating the box?
Why is she copying a box? Has she only tried with a box? Has she tried copying to a new Illy file, or to a new layer?
Version of Illy?

What do you mean by copy or paste, or is it copy and paste?

[p***@adobeforums.com]

it's copy from illustrator and paste tophotoshop

and she tries with different thing box text anyking of design

every time she request a reinstallation of either illustrator or photoshop wich i doubt it will correct the situation .

im trying to figure out what cause the problem ...

Thnaks for your help

[J***@adobeforums.com]

Pierre,

Try moving the whole folder containing the AIPrefs file to the Desktop while Illy is closed; this will recreate faultless defaults.

It is a hidden folder. Up to 10 it is called ...\Illustrator 10/9/whatever versions. In CS it is called ...\Illustrator CS Settings, in CS2 it is called ...\Illustrator CS2 Settings.

If there are more users, each has her own so you have to look for the user name in the path.